Refund Policy
At HostingSpell.org, we strive to ensure customer satisfaction with our hosting services. However, if you are not completely satisfied, we offer the following refund policy to address your concerns.
1. General Refund Policy
1.1. 30-Day Money-Back Guarantee:
- We offer a 30-day money-back guarantee on all our hosting plans. If you are not satisfied with our services within the first 30 days of your initial purchase, you may request a full refund.
1.2. Eligibility for Refunds:
- To be eligible for a refund, you must:
- Submit a refund request within 30 days of your initial purchase.
- Provide a valid reason for the refund request.
2. Non-Refundable Services
2.1. The following services are non-refundable:
- Domain Name Registrations and Renewals.
- SSL Certificates.
- Dedicated Server and VPS services.
- Setup fees or any additional charges for custom services.
- Any third-party services or products.
3. Refund Process
3.1. Requesting a Refund:
- To request a refund, please contact our customer support team at [email protected] with your account details and the reason for the refund request.
3.2. Refund Approval:
- Once we receive your refund request, our team will review it and notify you of the approval or rejection of your refund.
3.3. Refund Method:
- Approved refunds will be processed through the original payment method used during the purchase. Please note that it may take 5-10 business days for the refund to reflect in your account.
4. Termination and Suspension
4.1. HostingSpell.org reserves the right to suspend or terminate your account and refuse or restrict any and all current or future use of our services without prior notice, under the following conditions:
- Violation of our Terms of Service or Acceptable Use Policy.
- Engagement in any activities that are harmful to our network, servers, or other customers.
5. Changes to the Refund Policy
5.1. HostingSpell.org reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this page periodically.
6. Contact Us
6.1. If you have any questions or concerns about our Refund Policy, please contact us at:
- Email: [email protected]
Thank you for choosing HostingSpell.org. We value your business and are committed to providing you with the best hosting experience possible.